career opportunities

Job Description – UK Trade Account Manager

George Smith has become synonymous with beautifully crafted furniture. Every sofa, chair, chaise and stool is lovingly made in our workshops in the North of England.  Our range of furniture includes sofas, chairs, stools and chaises.  We also offer a full bespoke service. Our client base comprises both trade and retail customers.

We are looking for a UK trade account manager to join our Sales team in our Flagship London Showroom.  The ideal candidate will have some form of prior sales experience and be willing to learn about all aspects of George Smith products – this role reports to the Business Development Manager.

The Role

  • Proactively manage the relationships with an allocated group of UK trade customers
  • Maintain a consistent yet appropriate contact to ensure George Smith remains ‘front of mind’ when client’s come to select/specify furniture
  • Ensure targets and KPI’s are being met for your client segment
  • Work collaboratively with the rest of the sales team to ensure we exceed our monthly sales targets
  • Oversee and manage all quotes & orders issued to your group of customers
  • Work with the design, production and logistics teams to ensure the smooth completion and delivery of your client orders – to include projects with many items and possibly complex custom designs
  • Follow up with clients after the order to ensure that they are happy with the final product
  • Liaise with Business Development Manager on projects which require their involvement
  • Be involved in the constant improvement of company processes – be an engaging and thoughtful member of the team
  • Take care of showroom visitors & phone enquiries - working as part of the team to ensure a dynamic and welcoming space.
  • Problem Solving skills - ensure that any issues are dealt with swiftly and efficiently

The Candidate

We are looking for someone who is passionate about sales, without needing to be aggressive.  The successful candidate will hold a strong understanding of the luxury and bespoke market with an interest in interior design.  Whilst not essential furniture knowledge is preferred.  Prior experience in this industry and knowledge of the high-end luxury trade client base is required.

Excellent organisational skills and good attention to detail are paramount.  As is the personal drive to ensure that all clients are happy with their experience of George Smith in terms of products and service.

The showroom is open 9.30 am to 5.30pm Monday to Friday, and 10am to 5pm on Saturdays, the role currently involves one Saturday per month with a day in lieu - however candidates are required to be flexible outside of these hours.

Location:       587-589 Kings Road, SW6 2EH

Salary:            Dependent on experience

To apply: Please send a CV and covering letter to Gabriella Gunthardt gaby@georgesmith.co.uk


 

Business Development Manager

George Smith has become synonymous with inspirational, personalised, luxurious, upholstered furniture. Every sofa, chair, chaise, and stool are lovingly hand crafted in our factory in the north of England.

We have our own showrooms in London, New York, Los Angeles and Chicago as well as many international agents and distributors. We work with top interior designers, developing and manufacturing upholstered furniture for some of the most prestigious, and beautiful properties around the world.

We currently have a vacancy for a Business Development Manager to join our UK sales team based in the Kings Road, London. To fill this role, we are keen to hear from experienced, talented sales professionals with exceptional business development skills, and the determination and tenacity required to rapidly grow our business in this highly fragmented and demanding market sector.

The Role

Reporting to the Head of Sales, and supported by two experienced Account Managers you will manage all of the sales and commercial elements of our customer relationships with our allocated UK Trade Accounts, to deliver our sales and margin growth targets.

Responsibilities

  • Produce and deliver our annual sales budgets for our “Key and Development Accounts”.
  • Develop and grow our customer loyalty scheme, ‘The Club’, ensuring members benefit from a unique proposition, and achieve their annual sales targets.
  • Initiate and drive a strategic sales plan with each of our “Key Accounts” to maximise sales and margin growth.
  • Work with our Key Account Manager to ensure clients receive a timely response to all enquiries.
  • Work with our Development Account Manager to provide external sales support when required.
  • Provide clear, concise, communications to our account managers and operations team ensuring our customers’ requirements are fully understood and followed.
  • Initiate and drive product value engineering when needed.
  • Lead the generation, preparation and delivery of customer presentations.
  • Produce a weekly travel plan to maximise F2F customer meetings, ensuring each meeting is prepared for, and all outcomes documented and actioned.
  • Identify ‘new’ interior design firms that can provide growth opportunities.
  • Establish a collaborative working relationship with our operations team, developing and maintaining a thorough working knowledge of our products and manufacturing processes.
  • Provide ad-hoc support in our London showroom which may include producing quotations, working at off-site events, or providing occasional staff-cover.

The Successful Candidate Will Be:

  • An experienced sales professional with a successful track record of selling premium home interior products.
  • Have a network of established contacts within the residential interior design industry.
  • Have experience of working with bespoke products (desirable but not essential).
  • Skilled at developing and maintaining long term “loyal” customer relationships.
  • Hold exceptional, presentation, communication and influencing skills.
  • Able to work remotely and as part of a team.
  • Personable, highly motivated, enthusiastic, innovative, customer focussed, committed to excellence and integrity.
  • Target driven and results focussed, well organised with attention to detail.

Location: Based at the Kings Road showroom, primarily travelling around London with potential to travel anywhere in the UK.

Salary: Dependent on experience. Basic + monthly commission + annual bonus.

To apply: Please send a CV and covering letter to Gabriella Gunthardt gaby@georgesmith.co.uk