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Please find below our Privacy Policy, Terms & Conditions and Frequently Asked Questions (FAQs).
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data, and keep it safe.
We know that there is a lot of information here, but we want you to be fully informed about your rights, and how George Smith uses your data.
We hope the following sections will answer any questions you have but if not, please do get in touch with us.
It is likely that we will need to update this Privacy Notice from time to time. We will notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
George Smith Limited (company number 04410197) (“We”) are committed to protecting the privacy of individuals who visit our website (“Visitors”), individuals who purchase goods or services from us (“Customers”) and individuals who go through our job recruitment process (“Job Applicants”). Visitors, Customers and Job Applicants are referred to together in this privacy policy as “you” or “your”.
We are the ‘data controller’ of your data which you may supply to us. We make decisions about how your personal data is used. We are entirely open about our information gathering practices and will respond to requests sent to us within a reasonable period of time. If you have any queries about our use of your personal data, we can be contacted by email here.
The General Data Protection Regulation (GDPR) impacts how organisations record, store and use personal data. This legislation is designed to give you, as ‘data subjects’, greater control and new rights over how organisations record, store and use your data.
We gather data when you browse, purchase, make enquiries or sign up for a newsletter either on our website or directly through a sales person. We also gather data during the staff recruitment process. We will not collect any information unless it is either specifically, knowingly and voluntarily provided by you or collected with your consent. The information we collect will be accurate and, so far as we are able to, kept up to date. You can check this at any time by contacting us and we will immediately correct any inaccuracies you report.
We are the data controller of your personal data which we collect or you provide by:
We will use this personal data to provide you:
We are the data controller of your personal data which we collect or you provide by making enquiries, requesting quotes or placing orders.
We gather permissions and will use your personal data to send out communications about topics such as:
There are certain types of event-specific emails that you will always receive from us, regardless of your contact permissions. These include confirmation of a purchase on our website, delivery notification of an order or if we require further information from you regarding delivery of an order. We may also contact you by phone regarding any of these. We also use personal data to fulfil contracts, to send goods you have bought, to prepare and send invoices and to collect payments.
We will respect how you want to be contacted and about which areas of our brand. Equally, if we are asked to never contact you again, we will respect this decision although it may impact our ability to perform a contract with you. On request we will remove your personal data from our database.
If you submit an employment application to us, including CVs or resumes, all of the information submitted may be used for any and all purposes ordinarily associated with processing an employment application.
You can check and update your contact preferences at any time by contacting our showroom on +44 207 384 1004 or emailing us on gdpr@georgesmith.com.
We suggest you do that now, so that we have your most up to date contact preferences and can continue to communicate with you in the way you would like.
If you have any questions about how we are using your data, please contact us by emailing gdpr@georgesmith.com.
Our website uses Instant SSL certificates which are designed to secure a domain with the highest available levels of encryption and are trusted by all major browsers to offer secure communications by encrypting all data to and from the site. Instant SSL has checked and verified the site’s registered domain name.
We collect information about our customers via server logs, cookies and contact forms. A cookie is a file that your web browser places on your computer’s hard disk for record keeping purposes. The information collected in this way can be used to identify you unless you modify your browser settings. Please view the table below to see the cookies we may use while you are browsing our site.
We have business and technical partners whom we share data with to handle orders, process credit and debit card payments and provide a range of services, including for fraud protection purposes, to help you obtain finance and to obtain fabric protection services. They are bound by data protection covenants and must process the personal information in accordance with this privacy policy. You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.
In addition to the company’s safeguards, your personal data is protected in the UK by the Data Protection Act 1998 (the “Act”). The Act requires us, as registered Data Controllers, amongst other things to ensure that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorized access by other people.
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.
We only hold personal data for as long as is necessary. We may retain and use information in order to comply with our legal obligations, resolve disputes, prevent abuse and enforce our agreements.
We reserve the right to modify this privacy statement at any time. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this privacy policy or other notice on our website.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites).
These terms and conditions ensure that you are aware of our obligations to you, our customer, and our requirements from you, as your supplier. By placing an order with us you acknowledge that these terms and conditions will apply to the contract to the exclusion of all other express terms, and that both parties will be bound by them. Your statutory rights are not affected by these conditions.
1.1 “George Smith” means George Smith Limited.
1.2 “Your” or “Customer” means a purchaser of our Goods or a user of our Website.
1.3 “Goods” means the products or services as detailed in our quotation and confirmed in your purchase order.
1.4 “COM” means Customers Own Material.
1.5 “Conditions’ means these Terms and Conditions in their entirety.
2.1 A non-refundable deposit of 50% of the order value (inclusive of VAT when applicable), and 100% of non-George Smith Fabrics, is required when your order is placed.
2.2 The full balance (inclusive of VAT when applicable) must be paid prior to delivery.
2.3 Payment can be made by cash, debit card, credit card, or any other alternative method agreed by George Smith.
2.4 For online purchases please see section 18.
2.5 All quotes are valid for a period of 3 months from the quotation date
3.1 George Smith will not purchase non-standard materials or begin to manufacture product until all specification details are confirmed by a customer’s purchase order and the deposit of 50% has been paid and funds cleared.
3.2 The lead time indicated at the time of quotation will only commence at the point in time that order details and funds are in place as detailed in 3.1.
3.3 Customers Own Material must be received 2 weeks after an order has been confirmed, otherwise this may affect the delivery date.
3.4 Customers Own Material must be accompanied by the relevant cigarette and match test certificates to meet the requirements of BS2543.
3.5 We endeavour to manufacture our products as accurately as possible, however they are hand crafted often using natural and variable materials, therefore the dimensions of our products may vary within a tolerance of up to +/- 1.5 cm.
3.6 For online purchases please see section 18.
4.1 Time of delivery shall not be the essence of the contract.
4.2 Any delivery date quoted is an estimate, and while we will strive to achieve every delivery date, it shall not be legally binding on George Smith.
4.3 Title and risk of the goods shall only pass to you the Customer on delivery.
4.4 It is your responsibility to advise us at the time of ordering your furniture that difficulties may be encountered when delivering to your property. Safe access to the room of choice must also be considered ensuring the route is clear. Any costs incurred effecting delivery will not be the responsibility of George Smith i.e. door or window removal etc. George Smith are only responsible for delivery to your front door.
4.5 If the Customer does not accept delivery on the delivery date agreed, then George Smith may place Goods in storage, and charge the Customer the costs of storage.
4.6 The Customer shall inspect the Goods as soon as possible after delivery, and shall be deemed to have accepted the Goods, if they have not notified George Smith of any defect in the Goods within 5 working days of delivery. For online purchases please see section 18.
4.7 If George Smith is prevented from carrying out its obligations to the Customer by a cause beyond its reasonable control, including fire, flood, storm, failures of sub-contractors or transport, industrial action or acts of God, George Smith shall not be liable for any failure or delay. However, George Smith will try to find alternative ways of performing the contract where possible.
4.8 We reserve the right to stop a delivery at any time, including after despatch, if we suspect that the transaction might be fraudulent.
5.1 All requests for cancellations or amendments must be notified to George Smith in writing.
5.2 Should any such request come after our confirmation of your purchase order, then all costs incurred by George Smith will be identified, and charged to you the customer.
5.3 For our policy related to online purchase please see section 18.
6.1 All our frames are guaranteed against manufacturing defects for a period of 25 years from the delivery date.
6.2 All our products are guaranteed against manufacturing faults for a period of 2 years from the delivery date.
6.3 George Smith warrants that the Goods will comply with applicable UK and EU product safety legislation.
6.4 George Smith warrants that the Goods will be of satisfactory quality, and match their specification, description and any samples provided.
6.5 George Smith cannot be held responsible for any problem associated with wear and tear or fading of customers own material.
7.1 George Smith shall own all “Intellectual Property”, including drawings, specifications, design rights, and know-how developed by George Smith personnel in performance of the contract.
7.2 For rules covering Intellectual Property related to our Website please see section 15.
In the event that George Smith is prevented from fulfilling its obligations under this Agreement by a cause beyond its reasonable control including but not limited to war, national emergency, flood, earthquake, industrial action, will not be deemed to be in breach.
George Smith will notify the Customer of any such event, and take all reasonable steps to resume performance of its obligations.
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what George Smith and you are expected to do.
You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether such has become a term of the conditions.
These terms and conditions are governed by English Law and both parties agree to submit to the exclusive jurisdiction of the English courts.
These terms and conditions apply specifically to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. It assists us in providing the best possible service to you for our respective commitments and responsibilities to one another to be clearly defined at the point of sale. These commitments are set out below and we request that you read them.
14.1 “Product” means a product displayed for sale on the website.
14.2 “Product Description” means that part of the website where certain terms and conditions in respect of the individual product are provided;
14.3 “Users” means the users of the website collectively.
14.4 “Personal Information” means the details provided by you on registration.
14.5 “We/us” means George Smith Limited.
14.6 “Website” means the website located at www.georgesmith.com or co.uk or any subsequent URL which may replace it, and
14.7 “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose.
Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.
The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we disclaim all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
18.1 All orders placed through our website will be subject to our acceptance of the order.
18.2 When you submit an order to us on our website you will receive a confirmatory email of this order saying that we are processing your order. A member of our Customer Service Team will then contact you.
18.3 All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted at the point of check out.
18.4 Full payment will be required for all items purchased online at the time of placing your orders.
18.5 Payment can be made by any of the methods specified in the payment section of this website and payment will be debited and cleared from your account upon order.
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
18.6 Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery, and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it.
By using it to claim a promotional benefit you will be confirming that:
• you are entitled to use the code,
• you meet all the conditions that apply to its use, and
• you agree to the terms set out below.
If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used.
18.7 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
18.8 Should you wish to cancel your order or return any goods you must:
• inform us with 14 days of delivery and return the goods, and
• return the goods to us within 28 days of delivery.
To receive a refund the returned goods must be in perfect condition.
18.9 For cancellations or returns made after delivery of your products your refund will not include the cost of delivery.
18.10 If, after supplying replacement goods on one occasion, we cannot satisfy your requirements due to faulty items, we reserve the right to uplift the faulty goods, refund any monies due and consider the order cancelled.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
The contents of contract (order) will be stored. For safety reasons your orders data is not available via the internet. George Smith keep this data in confidence according to our Privacy Policy.
Each product purchased online is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery times and after-sales service. We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Images are for illustration purposes only.
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Sometimes we may need to update our Website and remove or edit parts of its content. This can happen on any page. While we aim to ensure all content on this Website is accurate and up to date, we cannot be responsible for any errors, omissions, or results of inaccuracy.
No. Whilst we are happy to advise on our furniture and fabric collections we do not offer a full design service. We recommend that anyone requiring additional help with their design scheme works with an interior designer.
George Smith has a factory in Cramlington, Northumberland in the North East of England, UK.
All of our furniture is made using ash and utile wood, and can include jute webbing, steel coiled springs, cotton wadding and horse hair. We use traditional techniques and modern machinery in the construction of our furniture.
We have gift wrapped a sofa in the past and would be happy to discuss your requirements. Please contact us for more information.
Generally it takes 8 to 10 weeks from time of order to delivery. However, please ask the sales team at the time of ordering.
Yes. We can arrange for shippers to transport the goods for you. Please contact our sales team for a quote.
Yes. We will either deliver ourselves or can arrange for a carrier to deliver for you. Alternatively you can arrange for your furniture to be collected from our factory.
Yes, within reason. Please contact our sales team for a storage quote.
Yes. We can arrange for our furniture to be made up to a certain point and then completed on site if space or access is restricted.
Delivery charges are based on location. Please contact our sales team for further information.
Yes. Please talk to our sales team about how best to arrange this.
No. We can normally extend the legs of the furniture so as not to reduce the seat height.
Yes. Our standard cushions use an 80% ‘feather’ and 20% ‘down’ mix or ‘foam core feather wrap’. However, we are able to make them to your special requirements, from ‘foam’ to 100% ‘down’.
Yes, loose covers can be made for any George Smith furniture.
Yes. We can make arm caps for all styles of arms in our collection.
No. But George Smith can make a slipcover for you.
Yes. We have a number of cushions in stock or we can help you to specify fabrics and finishes to best compliment your furniture.
Yes. We have a wide selection of stock items that are available for sale and immediate delivery. Please look at the shop to view what is available.
Yes. Although we have the standard dimensions shown in our catalogue, we can change them to suit your exact requirements. Our showroom staff will be happy to advise you.
Yes. We are able to make completely bespoke items for you. For more information please see the Bespoke page or contact our sales team.
Yes. We are happy to make adjustments to our designs, small or large. We also off a full bespoke service.
Yes. We can re-cover or re-upholster George Smith furniture. We do not provide these services for furniture that was not made by George Smith.
128 of our standard catalogue designs can be made for outdoor use. We also offer a full bespoke service to create your own outdoor piece. We do not make any deep buttoned pieces or pieces with storage for outdoor use.
Yes. Please contact us for further information and a quote. Please note the covers are for use on outdoor furniture only.
Yes, outdoor suitable fabrics should be used and the cover should be removed when not in use. Specific outdoor covers can be manufactured for when the furniture is not in use as above.
Yes. You need to use fabric that is suitable for outdoor use.
Are any of your fabrics suitable for outdoor use?
No.
All our fillings for outdoor furniture are compliant with UK FR regulations. Outdoor fabrics must meet the internal FR requirement of standard pieces, either domestic cigarette & match, or Crib 5 for contract.
Yes. The furniture is designed to be weatherproof and to survive being used outside. We recommend protecting the furniture from extreme weather conditions. We also suggest that you cover your furniture when it is not in use to keep it in the optimum condition.
We often reupholster treasured George Smith pieces – outdoor pieces can also be reupholstered depending upon the condition of the piece.
We would not recommend using your George Smith pieces designed for inside outdoors. We can make most of our unbuttoned pieces to go outdoors by changing the materials used.
Yes. Virtually all of George Smith’s range of sofas can be made into a sofa bed, as long as the style has seat cushions.
No. Although George Smith has a wide range of fabrics, hand-dyed leather and kilims, you can supply your choice of fabric directly or we can order it for you.
Yes. All of our fabrics are suitable for upholstery use.
Yes. There is a 1 metre minimum on any fabric in our range. We can also produce customised colour-ways. Please contact our sales team for details.
Yes, as long as it is suitable for upholstery.
Yes. We offer a choice of six styles of skirt. Please visit our Finishes page to discover the options.
Yes, although we do not supply the material. We offer a few options of stitching and piping. Please see the Finishes page to discover our options.
